• How do I know my order has been placed?


• What is my order status?


• When will my order ship?


• My order never arrived.


• Information on reshipments

Once an order has been placed with us, you will receive several notifications by e-mail. The first will confirm that your order has been placed. This e-mail will include your order number and order details. It will also include your shipping and billing information. You will also receive a confirmation e-mail once your order ships.

Note: You will also be notified of any delay that affects your order in any way.

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What is my order status?

To check the status of your order, you may contact Customer Service at CustomerService@Skyroo.com or click on the "Track Your Order" link located on the top header bar of the store.

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When will my order ship?

On all pre-orders, your order will be shipped to arrive on or around the release date of the product(s) in your order.

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My order never arrived.

We provide a 100% Guarantee on every order we ship to ensure that your package arrives to its correct destination. We take pride in our ability to provide quick, efficient and direct shipping services to our customers. On very rare occasions a problem may occur with the delivery of a package. If for some reason you do not receive your order within the given window of time, please contact our Customer Service Department and we will make sure any problem is taken care of immediately.

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Information on reshipments.

When there is a problem with an order and it needs to be sent again, a reshipment will be issued for your order. Reshipments are issued only after there has been address verification by the customer through e-mail. You will be notified through e-mail of any errors there are with your order.

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